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Event Overview

The Order Shipped event keeps customers informed about their delivery status, reducing support inquiries and building trust.

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Use Cases

  • Shipment notifications
  • Partial shipment management
  • Delivery preparation reminders
  • Tracking engagement
  • Signature requirement alerts

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Event Attributes

FieldTypeDescription
order_idstringUnique order identifier
order_numberstringHuman-readable order number
order_urlstringOrder details page URL
order_datestring (ISO 8601)Original order date
shipment_idstringUnique shipment identifier
tracking_numberstringCarrier tracking number
tracking_urlstringCarrier tracking page URL
carrierstringCarrier code
carrier_namestringCarrier display name
shipped_datestring (ISO 8601)Shipment dispatch date
estimated_delivery_datestring (ISO 8601)Expected delivery date
delivery_time_windowstringDelivery time window
shipping_methodstringShipping method used
shipping_tierstringShipping speed tier
total_itemsintegerTotal items in order
total_quantityintegerTotal quantity in order
shipped_itemsintegerItems in this shipment
shipped_quantityintegerQuantity in this shipment
is_partial_shipmentbooleanPartial vs complete
shipment_numberintegerCurrent shipment number
total_shipmentsintegerTotal expected shipments
order_totalnumberTotal order value
shipment_totalnumberValue of this shipment
currencystringCurrency code
shipping_addressobjectDelivery address
productsarrayProducts in shipment
requires_signaturebooleanSignature required flag
delivery_instructionsstringSpecial delivery notes
estimated_transit_daysintegerDays in transit
Carrier Values (India):
  • delhivery - Delhivery
  • bluedart - Blue Dart Express
  • dtdc - DTDC Courier
  • fedex - FedEx

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Payload Example

{
  "attributes": {
    "order_id": "ORD-001",
    "order_number": "1001",
    "order_url": "https://example.com/account/orders/ORD-001",
    "order_date": "2026-02-05T13:30:00+05:30",
    "shipment_id": "SHIP-001",
    "tracking_number": "TRACK-123456",
    "tracking_url": "https://carrier.com/track/TRACK-123456",
    "carrier": "delhivery",
    "carrier_name": "Delhivery",
    "shipped_date": "2026-02-05T14:00:00+05:30",
    "estimated_delivery_date": "2026-02-10T18:00:00+05:30",
    "delivery_time_window": "10:00 AM - 02:00 PM",
    "shipping_method": "Delhivery Direct",
    "shipping_tier": "standard",
    "total_items": 1,
    "total_quantity": 1,
    "shipped_items": 1,
    "shipped_quantity": 1,
    "is_partial_shipment": false,
    "shipment_number": 1,
    "total_shipments": 1,
    "order_total": 89.99,
    "shipment_total": 89.99,
    "currency": "USD",
    "shipping_address": {
        "first_name": "John",
        "last_name": "Doe",
        "address_line1": "123 Main St",
        "city": "Mumbai",
        "country": "India"
    },
    "products": [
      {
        "product_id": "PROD-123",
        "product_name": "Leather Boots",
        "sku": "BT-001",
        "quantity": 1,
        "price": 89.99,
        "total": 89.99
      }
    ],
    "requires_signature": true,
    "delivery_instructions": "Leave at front desk",
    "estimated_transit_days": 5
  }
}